Categories are explained more in-depth below. In our example, we’ll identify the reoccurring problem that the team cannot meet the feature commitment.Ĥ. This ensures everyone has the same understanding of what problem you’re addressing. Write this at the top of your page or above where you’ll create your picture. I personally prefer doing this on a whiteboard.ģ. If you need to do this exercise with remote attendees, you can easily create it in PowerPoint and share your screen. Draw your diagram. Draw the template or shape on your whiteboard, or draw it in your tool of choice. Let them know that the diagram will help you see different categories or potential areas that may contribute to your problem.Ģ. Explain to the team what you’re going to do. Here are the simple steps to take when doing this exercise with your team.ġ. It also helps the participants get a better understanding of all the possible factors that could be contributing to a problem.Ī How to Use the Ishikawa Fishbone Diagramĭepending on your organization or needs, you can use different categories for your fishbone diagram. It’s a great group activity because it not only allows a group to brainstorm root-causes. You don’t need anything fancy or technical to use this tool.Īnd it can help you uncover possible causes to problems you may not have considered. This tool can be created electronically, but it can also easily be done on a whiteboard or a piece of paper. And it’s called a Fishbone Diagram because it looks a bit like a fishbone. It was named after Kaoru Ishikawa who first wrote about it in the 1960s. In order to solve a problem, you first have to know what’s causing it.Ī root-cause analysis tool is useful for this.Īnd a super simple one is the Ishikawa fishbone diagram. But nobody’s figured out how to fix it yet. Or you’re working with a team and you have different ideas about how to fix the issue.Įveryone agrees there’s a problem. You knew what the problem was, but not how to fix it? It seemed that there were many contributing factors and you didn’t know where to start? Have you ever been faced with a problem you didn’t know how to address? An easy explanation of how to use this powerful problem-solving tool with a simple fishbone diagram example.
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